A return authorization number is required for returns of defective merchandise and must be requested within forty-eight (48) hours of delivery. Please contact Bilt Rewards Customer Success (firstname.lastname@example.org) and indicate the nature of the defect. We will promptly issue a prepaid return label and send out the replacement upon receipt of the defective unit. For items reported more than thirty (30) days from receipt, Bilt Rewards Customer Success will provide the client with proof of purchase. This proof of purchase may be used directly with the manufacturer to arrange for appropriate service or return. For some products, the manufacturer does not allow returns but provides exceptional warranty service. Therefore the client may receive instructions on how to obtain warranty service as opposed to a complete reward replacement. All items must be returned in the original manufacturers' packaging along with all parts, accessories, and paperwork. Modified, damaged, or abused products will not be accepted for replacement or credit. You should inspect items immediately before signing for the delivery or relocating. Damages and shortages must be reported within forty-eight hours (48) hours of receipt. If appropriate, the shipper will arrange for pick-up of the item and a replacement will be sent out upon receipt of the damaged product. Damaged merchandise should not be moved to a different location for pick up. Items returned as undeliverable will be credited to the client.
Bilt Rewards reserves the right, in its sole discretion, to refuse to process or to cancel your order in certain circumstances. This may happen, for example, when the product you ordered is out of stock, there are inaccuracies or errors in products or pricing information, or our credit and fraud avoidance department identifies problems or in other circumstances that we, in our sole discretion, deem appropriate. Bilt Rewards also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. We will not deduct points for orders that we do not process or cancel. If we have already charged you for your order, then we will refund you the points and the fees charged. Rewards products are subject to availability, and some rewards have limited availability.
Most merchandise items will be shipped directly from the merchant and delivered within two to three (2-3) weeks of redemption. You will receive a letter confirming your redemption followed by an additional email with your order’s tracking information. Merchandise can only be shipped to a U.S. address.
FEES AND PAYMENT
Points will be deducted immediately upon placing an order. Bilt Rewards will use commercially reasonable efforts to have orders delivered within the estimated delivery time. However, sometimes items may be delayed due to factors beyond our control, and we will not be liable for any such delays. You hereby authorize Bilt Rewards or its third-party processing service providers to deduct points for the price of the products you have purchased.
We attempt to provide accurate descriptions of products on our application. However, there may be inaccuracies in the product descriptions, or the colors of the products may vary from one monitor to another. Accordingly, Bilt Rewards does not warrant that the product descriptions, colors, images, or videos are accurate, complete, reliable, current, or error-free. Bilt Rewards is not responsible for manufacturer products. Please see manufacturers' individual warranty policies for product information.
PRICING AND DISCOUNT INFORMATION
We strive to provide accurate pricing information about products. We cannot, however, insure against pricing errors. Bilt Rewards reserves the right, at its sole discretion, to refuse to process or cancel any orders placed for a product whose price was incorrectly posted on the application as a result of an error. If this occurs, Bilt Rewards will notify you by email. In addition, Bilt Rewards reserves the right, in its sole discretion, to correct any errors in the listed price on its Sites. We display discounts on our application in connection with each product. Discounts are calculated using pricing information provided to us by merchants (such as suggested retail prices from the manufacturer, supplier, or the merchant, or an estimated price based on standard industry practice).
PRODUCT AVAILABILITY AND DELIVERY
Our Sites or the app may contain information regarding the availability of the products. Unfortunately, Bilt Rewards cannot guarantee that an item listed as "in stock" will actually ship right away, as inventory can change significantly from hour to hour. In some cases, a product that may be in stock when a customer places the order may be sold out by the time Bilt Rewards attempts to process the order, or there may be an error in the information about the availability of the product. Should this happen, Bilt Rewards will notify you by email. If we determine that a product you ordered is no longer available, we will cancel that item from your order and provide you a full refund for the canceled product, if you have already paid for it. We will notify you about the cancelation by email.
All redemptions and sales are final. If a product offered by Bilt Rewards is defective, please send an email to email@example.com within 48 hours of receiving the product, unless a longer time is required by law. We will either replace the defective product or issue a full refund.
RISK OF LOSS
The risk of loss and title for such all items purchased from Bilt Rewards pass to you upon our delivery to the carrier.
ASSUMPTION OF RISK FOR PRODUCTS YOU PURCHASE
You understand that Bilt Rewards does not manufacture or inspect any of the products sold through our Sites or the App. We provide the platform to facilitate such redemptions, but the products are produced directly by independent manufacturers, so we cannot and do not make any warranties about their quality, safety, or even their legality. Any legal claim related to a product you purchase must be brought directly against the manufacturer of the product. You release Bilt Rewards from any claims related to products sold through our Service, including for defective items, misrepresentations by manufacturers, or items that cause physical injury (like product liability claims).
OWNERSHIP OF THE SITES AND SERVICE
All contents of the Service, including without limitation, the text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available on or through the Service are collectively referred to as "Content". The Service and Content, and all associated intellectual property rights are the sole and exclusive property of Bilt Rewards and/or its licensors, and may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by Bilt Rewards. You acknowledge that the Service and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Service or Content.
We may offer sales and discounts to our customers from time to time, which may be subject to additional terms and conditions. Please note that regardless of any offers of such rewards, Bilt Rewards reserves the right to change the rewards and discounts, if any, over time without any prior notice.
By accepting points or rewards, or by accepting or using a Bilt Rewards Mastercard account, you agree to indemnify each of Bilt Rewards, other program partners, and each of their respective officers, directors, employees, agents, affiliates, and successors for any and all claims, damages, expenses, losses, and causes of action (including attorney fees and court costs) incurred or suffered by any of the foregoing persons or entities and arising out of or relating to your breach of any provision of these Program Rules or any materials (regardless of form) that are provided by you. You agree to cooperate as fully and reasonably required in our defense and/or settlement of any such claim. Bilt Rewards reserves the right to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.
Any attempt to deliberately damage any website or undermine the legitimate operation of the Program is a violation of criminal and civil laws. Bilt Rewards reserves the right to seek damages for any such attempt to the fullest extent permitted by law.
If you have a dispute concerning Bilt Rewards' accrual or redemption of points and/or other Program activities, please notify Bilt Rewards by sending an e-mail or a letter or by placing a telephone call to the Bilt Rewards Customer Success Center. Bilt Rewards will investigate the matter. If following such investigation Bilt Rewards determines it appropriate, Bilt Rewards will re-credit your points for the amount in dispute, or determine that a different adjustment or no adjustment is necessary. PRIVACY Each client who earns and/or redeems points and/or receives rewards consents to, and authorizes Bilt Rewards, any of their respective subsidiaries and affiliates, and any non-affiliated third parties with whom any of the foregoing contract in order to manage and administer the Program, to share information about the client and the card account (including the Program component) as necessary or appropriate to effect, administer, enforce, service, or fulfill the terms of the Program. In addition, if the client redeems points at the Bilt Rewards Rewards website or App, then he or she hereby consents to and authorizes each of the foregoing parties to communicate with the client through electronic mail in order to accomplish the foregoing purposes. The client consents and authorizations shall be effective while the card account is open and shall not be superseded by any future privacy statement or opt-out notifications or elections the client may make.
We welcome feedback, comments, user experience, and suggestions for improvements to our Service ("Feedback"). You can submit Feedback by emailing us at firstname.lastname@example.org. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose. We are not obligated to keep any Feedback confidential, to pay you anything for any Feedback (whether we use it or not), or to respond to any Feedback. We also are not obligated to return any Feedback to you, in any form. You agree that no Feedback provided to us will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights.
WARRANTY DISCLAIMER RELATING TO THE SERVICE
EXCEPT AS OTHERWISE REQUIRED BY LAW, THE SERVICE INCLUDING, WITHOUT LIMITATION, ALL INFORMATION, CONTENT, AND ANY FEATURES MADE AVAILABLE TO YOU THROUGH THE SERVICE ARE PROVIDED BY Bilt Rewards ON AN "AS IS" AND "AS AVAILABLE" BASIS. BILT REWARDS, AND ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND CONTENT PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BILT REWARDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE. BILT REWARDS DOES NOT WARRANT THAT THE SERVICE, INFORMATION, CONTENT, OR ANY FEATURE MADE AVAILABLE TO YOU THROUGH THE SERVICE, BILT REWARD'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM BILT REWARDS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BILT REWARDS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, OR ANY FEATURES MADE AVAILABLE TO YOU THROUGH THE SERVICE. THE LIMITATIONS IN THIS PARAGRAPH DO NOT APPLY TO NEW JERSEY RESIDENTS PURCHASING PRODUCTS FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
WARRANTY DISCLAIMER RELATING TO THE PRODUCTS
THE PRODUCTS (INCLUDING ANY SOFTWARE THAT MAY BE USED IN SUCH PRODUCTS) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE ARE PROVIDED BY BILT REWARDS ON AN "AS IS" AND "AS AVAILABLE" BASIS UNLESS OTHERWISE SPECIFIED IN WRITING BY BILT REWARDS. BILT REWARDS AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND PARTNERS DO NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR EXPECTATIONS. YOU MAY BE ELIGIBLE FOR THE MANUFACTURER’S WARRANTIES THAT APPEAR ON OR WITH THE PRODUCTS YOU BUY. EXCEPT FOR SUCH MANUFACTURER’S WARRANTIES, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BILT REWARDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE. BILT REWARDS DO NOT WARRANT THAT THE PRODUCTS (INCLUDING THE SOFTWARE THAT MAY BE USED IN ANY PRODUCTS) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BILT REWARDS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PRODUCTS (INCLUDING THE SOFTWARE THAT MAY BE USED IN ANY PRODUCTS). CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. THE LIMITATIONS IN THE TWO PRECEDING PARAGRAPHS DO NOT APPLY TO NEW JERSEY RESIDENTS PURCHASING PRODUCTS FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES.
LIMITATION OF LIABILITY
IN NO EVENT SHALL BILT REWARDS, OR ITS DIRECTORS, EMPLOYEES, AGENTS, OR PARTNERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), (III) FOR YOUR RELIANCE ON THE SERVICE OR PRODUCT DESCRIPTIONS, OR (IV) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE GREATER OF A) AMOUNTS PAID OR PAYABLE BY YOU IN CONNECTION WITH THE SERVICE, OR B) ONE-HUNDRED U.S. DOLLARS ($100.00). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS IN THIS PARAGRAPH DO NOT APPLY TO NEW JERSEY RESIDENTS PURCHASING PRODUCTS FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES.